Emergintex

You get to read automated, template’ized emails every now and then and get confused by the wordings, but I got one today which I think was the wrost ever in wording and explaining a process. Take a look:

Hello,

Thank you for using ViaTalk. We appreciate your interest in our business. If you have chosen to cancel before returning your ViaTalk phone adapter, you have been charged a fee of $50. If you are due a refund back, this fee has been taken out of that refund. Shipping & Activation charges are non refundable. The adapter is now yours to keep. Should you decide to return it within 30 days of cancellation, we will refund the $50 charge. If your adapter is not received with all the original parts, cables, wires, and paperwork, the following fees will be retained:

Nothing returned: $50.00
Adapter/router damaged/missing: $50.00
Power adapter damaged/missing: $10.00
Ethernet cable damaged/missing: $5.00
Stand damaged/missing: $10.00
Original box missing: $5.00

Return Equipment To:

ViaTalk Shipping Dept.
5 Corporate Drive
Clifton Park, NY 12065

The way our policy works is that if you cancel within 14 days, you can recoup 100% of your service fees. However, if you cancel after the 14 days, you can only recoup 50% of the unused remaining months. Both of these situations are under the assumption that you return our equipment.

I hope this information was helpful to you, if you have any more questions please feel free to ask.
_
Jason Jackson
ViaTalk Support

This entry was posted on Sunday, October 28th, 2007 at 10:24 am and is filed under Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.